If you or your chick are not satisfied with your purchase for any reason, please contact us and we will do our best to make it right. You may return product for a full refund (shipping and/or restocking fees may apply) for the purchase price within 30 days from the date of purchase, so long as
- The product has not expired;
- The product was not a final sale item;
To initiate a return, within 30 days of purchase, please submit a Customer Satisfaction Form here. You can also call us at (800) 336-4094 to request a return. Our customer service team is available Monday - Friday from 9:00am - 6:30pm ET.
- We may request that you ship the product back to us in its original packaging, using the shipping label provided.
- We will credit the payment method originally used to make the purchase.
- Please allow 2 weeks for your return to be processed. Some payment methods take longer than others.
- Refunds will be issued for the item’s actual purchase price. Unfortunately, we are not able to refund original shipping charges.